This policy applies to information collected through ecoforgepower.com, including our contact and product inquiry forms. It does not replace any privacy notice supplied with a separate order, service, or third-party platform.
Information you may share
Depending on how you use the site, you may choose to share your name, email address, phone number, product of interest, message, and details needed to help with an inquiry, order, delivery, or after-sales concern.
Our website may also receive basic technical information, such as browser type, device information, approximate location, and pages visited. This is generally collected through cookies or similar tools and is explained in our Cookie Policy.
How we use information
- To reply to your question and help you find a suitable Ecoforge power station.
- To coordinate an order, delivery, payment, support request, or warranty assessment when applicable.
- To keep the website useful, secure, and easier to navigate.
- To send service-related updates or other communications you have asked us to provide.
- To meet legal, accounting, fraud-prevention, or regulatory responsibilities.
Inquiry forms and Web3Forms
Our contact forms are submitted securely through Web3Forms, a static-form processing service. The Ecoforge website does not require or operate a backend database to receive these form submissions. Web3Forms may process the information needed to deliver your message to us under its own terms and privacy practices.
Please share only the information needed for us to help. We do not ask for passwords, full payment card numbers, or other highly sensitive information through an inquiry form.
When information is shared
We may share relevant information with service providers who help us operate the website, process an inquiry, arrange delivery, provide payment services, or support a warranty request. These providers should receive only what they need for their role. We may also disclose information when required by Philippine law, lawful process, or a legitimate safety or security request.
We do not sell personal information as part of the ordinary operation of this website.
Retention and protection
We keep information only for as long as it is reasonably needed for the purpose it was collected, for a continuing customer relationship, or to meet legal and record-keeping obligations. We use reasonable administrative and technical safeguards, but no online transmission or storage method can be guaranteed completely secure.
Your rights in the Philippines
Subject to the conditions and exceptions under applicable law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you may ask to be informed about, access, correct, object to, or request the deletion or blocking of your personal information. You may also withdraw consent where processing is based on consent. You may raise a concern with the National Privacy Commission.
To make a privacy request, please use our contact page and describe your request clearly. We may need to verify your identity before acting on it.
Questions
If you have a question about this policy or the information you shared with us, reach out through our contact page. We will do our best to respond with care and clarity.